When I think about positive leadership in our business community and within the nonprofit world, an organization that “gets it” is PinnacleHealth. PinnacleHealth has a long tradition of caring for the people in Central Pennsylvania, dating back more than 130 years. Not only does PinnacleHealth provide great service to their patients, but they also have a proven track record of providing that same great service to their employees and to the community around them.
PinnacleHealth is the leading hospital and healthcare system in Central Pennsylvania, dedicated to providing the area’s most comprehensive and quality-driven healthcare. Whether it’s performing the first open heart surgery in the region, a life-saving kidney transplant, or offering the latest technology to treat Parkinson’s disease, PinnacleHealth is committed to excellence and providing quality care, today and always. Since their beginning, PinnacleHealth has been a healthcare leader, offering innovative and compassionate care. As a nonprofit organization, they are dedicated to the health and wellness of the people they serve and care for.
PinnacleHealth is regarded throughout Pennsylvania as a leader both in terms of the number of patients they have the privilege of serving, and in terms of the superior quality of care they provide. PinnacleHealth’s Mission is to be dedicated to maintain and improve the health and quality of life for all the people of Central Pennsylvania – a goal that they continually strive to meet. They are also highly committed to living up to their organization’s vision to be the most caring, innovative, disciplined and trusted health system in Central Pennsylvania. These are the goals they remain focused on in every aspect of their work with patients, their families, their medical staff, and the larger community they serve.
As demonstration of their community support, in 2007 and 2008, PinnacleHealth provided $28.5 million in uncompensated or under-compensated care. They also support the health needs of local residents by donating millions of dollars in community benefits through important programs and services, such as education on various topics as well as health screenings. PinnacleHealth employees also show a strong desire to care about their communities - last year they provided more than 45,000 hours of community services, including service on community boards and volunteer work. And, in addition to supporting their communities through volunteering, PinnacleHealth employees donated $176,000 to local service organizations through the United Way.
PinnacleHealth has a commitment to excellence and to constant improvement. This shows in their amazing award-winning record. Some of these achievements include the fact that they have been awarded Magnet Status, the highest national recognition for nursing excellence. This prestigious distinction recognizes excellence in nursing care. PinnacleHealth is only the tenth Magnet hospital in Pennsylvania and one of only 251 in the nation.
PinnacleHealth has also been named a Best Place to Work in Pennsylvania for six consecutive years: 2003-2008. They have also been named Harrisburg Magazine's Simply The Best Hospital for several years: 2001-2007.
In addition to these awards, their nurses and employees have been recognized for providing proven care. The American Association of Critical-Care Nurses (AACN) selected PinnacleHealth's Medical-Surgical Intensive Care Unit (MSICU) on the Harrisburg Campus as one of the winners for the prestigious Beacon Award for Critical Care Excellence. Their unit is the first ICU in the state of Pennsylvania to win this award.
Most recently though, a national health care ratings group has ranked PinnacleHealth as being among the top 5 percent of hospitals nationwide for “clinical excellence.” HealthGrades Inc. chose its 270 honorees based on mortality and complication rates of 26 procedures and diagnoses at 5,000 non-federal hospitals nationwide. According to HealthGrades, patients admitted to PinnacleHealth and other hospitals who were awarded this honor are collectively 27 percent less likely to die and 8 percent less likely to suffer complications than if they had sought care at a non-listed institution.
"Healthcare is a complex enterprise,” said Roger Longenderfer, President & CEO. “But at its core, it's about relationships. Good, open relationships between nurses, doctors, staff, and patients equates to better care. So it's very important that we build an organization and a culture that focuses on those human relationships. Our focus is about making people well. And we feel that's most likely to happen in a place and environment that focuses on creating and fostering collaborative, positive communication. Volunteers play a critical role in meeting our mission. And we're fortunate to have Clarence Asbury on the Pinnacle Health System Board and Scott Heintzelman serving as co-chair of our corporate gifts campaign.”
PinnacleHealth clearly understands what it takes to provide great service to their patients, but they have also shown that it’s just as important to extend this service and their commitment to excellence to their employees and the community around them. They are a great example of what positive leadership in our business community and within the nonprofit world should look like. PinnacleHealth is an organization that "Gets It.”