During these challenging economic times many organizations look for ways to control (i.e. cut costs) expenses and often reduce the training and learning budget. In our profession this is called Continuing Professional Education (CPE). However this is such a vital component to be a great organization. I did an interview with Boomer Consulting last year explaining just how important staff development is to our organization.
Most organizations focus on sales and production, but spend little time developing the employees. This is important, but particularly so to our young people (the Generation Y). This group is looking for Meaning, Voice, Membership, Appreciation, Harmony and Enrichment. It is this Enrichment component that is about providing opportunities for growth and development. If your organization intends to keep this generation on the team and engaged, you will need to invest in them. Leaders that create a Learning Culture will find this creates better customer service and staff that are engaged employees.
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